The ServiceNow customer satisfaction score is one of the most important performance indicators at Appmore. Our latest semi-annual customer feedback survey confirms once again that we’re on the right track. Our customer satisfaction score (CSAT) is now 4.63 out of 5.00.
Delivering a top ServiceNow customer satisfaction score through teamwork
The score is based on the ServiceNow customer satisfaction survey, which we participate in twice a year. This ensures we stay aligned with our customers’ needs and expectations while following a consistent, industry-recognized method. Our goal is to build long-term partnerships. That’s why we focus not only on the quality of our solutions but also on open communication and smooth collaboration throughout each engagement.
We previously shared our customer satisfaction results in autumn 2024, when our CSAT had reached 4.57. You can read that article here: Achieving high customer satisfaction in IT service provision
This steady improvement shows that we’re not only listening to our customers, but acting on their feedback in meaningful ways.
What our customers are saying
“As ever my experience with Appmore and most notably with Niko has been a highly professional experience. Niko is always willing to help and often goes that extra mile to make sure work is completed to deadlines”
“Co-operation works very well”
“Great understanding of our processes and willing to listen”
“Always excellent service from Appmore Ltd”
Great results through great teamwork
A CSAT score of 4.63 is not the result of a single project. It reflects consistent teamwork across the board. At Appmore, everyone from consultants to project managers plays a role in delivering excellent customer experiences. Our sincere thanks go to all customers for their valuable feedback and collaboration. Every comment helps improve our services and deliver even more value moving forward. Appmore remains committed to continuous improvement and aims to raise the ServiceNow customer satisfaction score even higher in the next survey.