Implementation of a single service process (such as incident, change, project portfolio, release) including a process specification, technical ServiceNow specification, as well as ServiceNow system configuration to support the customer’s process.
The system implementation project including process and system configuration documentation, system configuration, integration with third systems, and system training to the customer.
We coach our clients to use and to develop ServiceNow and Atlassian application platforms. For example, we help administrators and end-users to understand how ServiceNow or Atlassian JIRA and Confluence are used, maintained, and developed.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer everything from licenses for application platforms and implementation and consulting services for our clients to support client’s business models and processes using best practices of ITIL and from application platform vendors.