Legal Service Management application lets you request changes to the operation and maintenance of your legal-related cases. The legal staff can then track these requests and make the necessary changes.
You can allow any user in the system to submit new legal requests and give your users a change to see the existing legal issues before submitting new request.
Use your own templates within service portal to specify required information to create legal requests.
ServiceNow Legal Service Management application lets you request changes to the operation and maintenance of your legal-related cases. The legal staff can then track these requests and make the necessary changes. With ServiceNow you can get insight into demand and automated management with out-of-the-box workflows for practice areas, based on industry expertise and best practices. We recommend ServiceNow for companies who require advanced capabilities for Legal Service Management or are using ServiceNow already for other purposes like ITSM.
Atlassian’s Jira Service Management provides a central place to manage your legal requests, such as document approval processes and IP infringement processes. You can easily transition through stages of the contract cycle using legal request types and workflows. We recommend Atlassian for companies who require simple capabilities for handling legal requests with a reasonable investment.
We coach our clients to use and develop ServiceNow and Atlassian application platforms for legal service management. For example, we help administrators and end-users to understand how to set up, use, and maintain Legal Service Management.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer licenses for the application platforms and implementation services to support our clients’ business models and processes using best practices from application platform vendors.