IT Service Management (ITSM) is for IT teams to manage the end-to-end delivery of IT services to customers. It includes everything from designing, creating, delivering to supporting IT services. ITSM includes processes like incident management, problem management, change management, IT asset management, and request fulfillment.
With our help, you can boost up your ITSM efficiency using automation. With fully implemented ITSM in place, you can reduce the time used for task management, reduce time to resolve an incident, reduce the number of incidents created and get a better insight into your IT operations.
ServiceNow ITSM is a Gartner leader in the IT Service Management area. The product provides state-of-the-art ITSM capabilities but requires significant investment for licenses and implementation services to reap benefits from the product. We recommended ServiceNow ITSM for companies that have need to have large scale IT operations and/or require full capabilities of ITSM.
Atlassian Jira IT Service Management is ranked by Gartner as a Visionary in the IT Service Management. Atlassian Service Management with Confluence provide limited capabilities to manage ITSM processes, but for reasonable investment on licenses and implementation services. We recommend Atlassian for customers that have smaller operations and/or require basic capabilities of ITSM.
We coach our clients to use and to develop ServiceNow and Atlassian application platforms for incident, change, problem, request fulfilment processes.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer everything from licenses for application platforms and implementation and consulting services for our clients to support client’s business models and processes using best practices of ITIL and best practices of the application platform vendors.