Field service management (FSM) manages the company’s resources employed at or en route to the clients. Examples include locating vehicles, managing worker activity, scheduling and dispatching work.
Here are few examples of use cases:
ServiceNow FSM application helps organizations to manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent. We recommend ServiceNow for customers who require full capabilities of FSM with a state-of-the-art application platform, or if you are already using ServiceNow for other purposes like ITSM.
Atlassian Jira Work management and Confluence provide a central place to manage maintenance work tasks with visual notes, alerts, and signing tasks off. We recommend Atlassian technology for customers that want task simple task management for field services with a reasonable investment.
We coach our clients to use, maintain and develop ServiceNow and Atlassian application platforms for FSM. For example, we help administrators and end-users to understand how to set up, use, and maintain FSM.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer licenses for the application platforms and implementation services to support our clients’ business models and processes using best practices from application platform vendors.