The Finance Service Management is about managing finance function operations as services. Finance services can be requested by the organization and are delivered by the Finance function. These requests typically include for example requests to creating profit centers and budgets, correct accounting information, create required internal and external financial reports. Also, other recurring financial processes such as month-end close can be structured into a workflow.
You can allow any user in the system to submit new finance requests and give your users a chance to see the existing finance issues before submitting a new request.
Use your own templates within a service portal to specify required information to create finance requests.
ServiceNow provides structured workflows for managing finance services requests. In addition, ServiceNow includes capabilities for asset management and IT-related cost management and budged management processes. The platform has excellent reporting and self-service capabilities. We recommend ServiceNow for customers who are already using the platform or require more advanced financial management capabilities.
Jira Work Management provides structured workflows for operative processes such as Month-end close, budget creation, and RFP process. You can also build your workflows to extend to other operative finance services. With Atlassian, you get limited capabilities for a reasonable investment in licenses and implementation services. We recommend Atlassian for customers that require basic capabilities for financial management.
We coach our clients to use and develop the Finance Service Management on the application platforms. For example, we help administrators and end-users to understand how Finance Management is set up, used, and maintained.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer licenses for the application platforms and implementation services to support our clients’ business models and processes using best practices from application platform vendors.