IT Operations Management (ITOM)

Get better visibility into your infrastructure and services, prevent service outages, and automate operations

IT Operations Management (ITOM)

IT Operations Management (ITOM) is the administration of technology and applications within an organization. It includes processes like discovering infrastructure components, provisioning and deprovisioning IT components and services, availability management, capacity management, event management, asset management, configuration management (CMDB).

You can use one application for insights and automation for all ITOM processes, which will identify anomalies and solve issues even before they occur with workflow automation.

We offer ITOM applications on ServiceNow technology. Our customer satisfaction is 4,75 / 5.

The best tool for ITOM

ServiceNow IT Operations Management (ITOM)

ServiceNow provides state-of-the-art ITOM capabilities for improving quality, reducing risk, and optimizing infrastructure spend.  ServiceNow ITOM uses ServiceNow’s industry-leading AIOps which uses AI to automate and improve resolutions faster and more efficiently.

 

We Educate

We coach our clients to use and to develop the ITOM applications on the ServiceNow platform. For example, we coach best practices to automate inventory of on-premise and cloud services, monitor services and automate operations based on the ServiceNow platform.

We provide

We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.

We offer

We offer licenses for the ITOM applications as well as implementation and consulting services to support client’s business models and processes using best practices of ITIL and from ServiceNow.

Do you want more information?

Download more information from links below

Service health with AIOps from ServiceNow

Why traditional event management approaches fail—and how ServiceNow delivers.

NATS - Case

NATS moves to zero-incident culture using ServiceNow.

IT service delivery and operations in unimagined times

Three ways an ITSM + ITOM approach can help your business be more resilient and proactive.

Do you want to hear more about ITOM?

Drop us a line! We are here to answer your questions.