IT Operations Management (ITOM) is the administration of technology and applications within an organization. It includes processes like discovering infrastructure components, provisioning and deprovisioning IT components and services, availability management, capacity management, event management, asset management, configuration management (CMDB).
You can use one application for insights and automation for all ITOM processes, which will identify anomalies and solve issues even before they occur with workflow automation.
ServiceNow provides state-of-the-art ITOM capabilities for improving quality, reducing risk, and optimizing infrastructure spend. ServiceNow ITOM uses ServiceNow’s industry-leading AIOps which uses AI to automate and improve resolutions faster and more efficiently.
We coach our clients to use and to develop the ITOM applications on the ServiceNow platform. For example, we coach best practices to automate inventory of on-premise and cloud services, monitor services and automate operations based on the ServiceNow platform.
We provide managed services and system maintenance services, including service requests and error handling, version upgrades, plugin activations, and other maintenance tasks.
We offer licenses for the ITOM applications as well as implementation and consulting services to support client’s business models and processes using best practices of ITIL and from ServiceNow.