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IAM

Identity and Access Management (IAM) refers to the frameworks, policies, and technologies used to ensure that the right individuals and systems can access the right digital resources at the right time.

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What is IAM?

In today’s digital world, organizations rely on a growing number of systems, platforms and data flows to operate smoothly. As digital work expands, so does the need to manage who can access what and to ensure that access is secure, appropriate and aligned with business responsibilities.

Identity and Access Management provides the framework for managing digital identities and controlling access. It helps organizations protect sensitive data, meet regulatory requirements and maintain operational flexibility by defining how identities are created, verified, assigned access and eventually removed.

IAM is a structured way to manage digital access. It helps organizations answer important questions like who is this user, can we trust them , what can they access and should they still have access.

How does it work and why is it important?

IAM includes identifying a user such as an employee, contractor or service account, verifying their identity through authentication and determining what resources they are allowed to use such as applications, files or tools. Modern IAM systems automate these processes. When someone joins the organization, access can be granted based on their role. If they switch teams or leave, permissions are updated or removed without manual intervention. This reduces risk and improves consistency across systems.

Managing identities manually, especially in hybrid or cloud environments, is time-consuming and risky. Errors in access control can lead to data breaches, regulatory violations or unnecessary system exposure.

It reduces these risks and improves user experience. Single Sign-On (SSO), for example, allows users to access all necessary tools without repeated logins. It ensures balance between security and usability across the organization.

Benefits

IAM is not a standalone tool. It connects to HR processes, IT systems and business policies. A well-implemented solution leads to:

  • Improved data protection

  • Regulatory compliance

  • Efficient onboarding and offboarding

  • Clear audit trails and accountability

  • Streamlined collaboration between departments

 

IAM is foundational to building trust in digital systems. It enables organizations to scale securely and respond to evolving operational and legal demands.

Implemention

IAM implementation often begins with defining roles, policies and lifecycle processes. It requires collaboration across IT, HR and business units to ensure the system reflects real-world responsibilities.

Best practices include starting small, automating where possible, and regularly reviewing access rights to maintain security and alignment with business needs.

Solutions

IAM solutions range from cloud-based platforms to integrated enterprise systems. At Appmore, IAM is delivered as part of a broader application architecture, integrated with platforms like ServiceNow. Solutions include user lifecycle automation, multi-factor authentication, access policy enforcement and auditing tools to support governance and compliance.

Read more about the Appmore IAM application

ServiceNow IAM application

Identity and Access Management application for all your needs

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IAM as a service

Identity and Access Management

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WHITE PAPER - ServiceNow IAM

Identity and Access Management

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