Appmore has achieved a significant Customer Satisfaction Score (CSAT) of 4.57/5 in its latest customer satisfaction survey. This result reflects our ongoing commitment to delivering high-quality service and listening to customers’ needs. The customer satisfaction survey aims to measure customers’ experiences and how well Appmore’s services meet their expectations.
Customer satisfaction is a key metric when companies choose an IT service provider. Selecting a reliable and customer-centric provider is essential because IT solutions are at the core of a company’s operations. Satisfied customers indicate that the services are both technically high-quality and flexible enough to meet individual customer needs.
Our customer satisfaction survey is facilitated through ServiceNow. You can view Appmore’s real-time Customer Satisfaction Score (CSAT) directly on the ServiceNow Partner Finder. This ensures transparency and provides up-to-date insights into customer feedback.
How does Appmore maintain high customer satisfaction?
According to Senior Manager Kristoffer Parikka, one of the most important thing is to ensure that everything we do serves the customer in the best possible way. “I strive to look at things from a broader perspective, to ensure, everything we do serves the customer in the best possible way and that developments are done as agreed” he explains. This means that the team doesn’t just carry out the customer’s requests, but they also challenge the customer to think more deeply about the solution to ensure the result truly meets their needs. Kristoffer notes that this approach has received a lot of positive feedback.
“Many others may just do what the customer asks without exploring what the best solution truly is. Customers appreciate having an expert involved who can recommend the best way to solve a particular problem.”
– Kristoffer Parikka, Senior Manager
A customer-centric approach is key to creating good customer satisfaction
In his role as a manager, it’s also crucial that things are done on time and as agreed. This not only promotes efficient project management but also strengthens trust between customers and service providers. “When we stick to our commitments, customers know they can rely on us,” Kristoffer adds.
A key factor in maintaining customer satisfaction is also a human-centered approach. Kristoffer emphasizes that the customer is always a person with their own background, motives, and needs.
“It’s important to understand the wider context of the customer’s situation and build collaboration based on that. This makes our service truly customer-centric.”
A team shouldn’t just solve problems; they should also actively contribute to driving the customer’s business forward. Committing to long-term customer success is essential. By consistently delivering value and maintaining open communication, every customer feels supported and empowered throughout their journey.
We believe that our dedication to both addressing immediate needs and fostering lasting relationships is what has made us a trusted partner for our clients.