Are you struggling with reduced productivity and delayed responses due to employees spending excessive time searching for information? Multinational companies often face additional challenges such as:
Inefficient Incident Resolution: Employees spend excessive time manually categorizing, translating, and finding troubleshooting steps for incidents, leading to delayed responses and increased resolution times.
Language Barriers: Communication gaps arise when dealing with multilingual knowledge base articles, system messages, and custom applications, hampering operational efficiency.
Maintaining Code Quality: Ensuring code quality and adhering to best practices can be difficult, especially with frequent updates and new scripts being added to the system.
AI Connector is powered by OpenAI, using the latest AI models such as GPT-4o and GPT-4o-mini.
The Incident Assistant streamlines incident management by leveraging AI capabilities:
Automatically categorizes, translates, and proposes troubleshooting steps when an incident is received.
Assists in resolving incidents via AI Chat, helping you find relevant information quickly.
Proposes resolution notes based on incident descriptions, comments, and work notes, reducing the time spent on manual entries.
Enables you to find information from the internet and within the ServiceNow instance.
It can search sources like the knowledge base, catalog items, and record producers.
Additionally, you can configure it to search from tasks or any other table you choose to include.
Service lets you send your ServiceNow script includes or widgets to OpenAI for review. It checks for errors, problems, or suggestions to enhance your code.
You can discuss your code with AI to find solutions to your issues or to get unstuck when you’re having trouble creating the code.
Service allows you to translate any records within ServiceNow, either using translated fields (e.g. catalog items) or by creating separate records for each translation (e.g. knowledge base articles).
You can also define multi-level translation jobs to translate entire custom applications into supported languages.
Note that you need to have languages enabled in ServiceNow in order to use the translation features, and it will utilize this information to translate into all ServiceNow-supported languages.
