Frequently asked questions about ServiceNow IAM application
Welcome to our FAQ section about the ServiceNow IAM application. Here you’ll find answers to the most common questions about identity and access management as well as our services. If you don’t find what you’re looking for, feel free to leave your own question using the contact form on this page. Whether it’s about IAM or any other aspect of our work, we’ll get back to you with an answer.
Leave a question for us
Any information you enter will not be published. Required fields are marked *
FAQ
ServiceNow IAM application is the IGA solution built to answer all needs for state-of-the-art IGA, IAM, and IDM solutions. The organizational policies and processes and procedures related to the oversight of identity management can be referred to as Identity Governance and Administration (IGA).
The ServiceNow IAM Application is available in the ServiceNow Store. A free trial is also available, so you can explore the solution before making a commitment.
Simplify the lives of end users – Employees, partners, contractors, customers, and guests can easily and securely access the systems they need. This streamlined access reduces the likelihood of security issues, improves compliance, and lowers the administrative burden on IT teams. As a result, organizations can minimize breach-related costs while maintaining control over who has access to what.
Ease of use – With IAM, individuals are assigned a digital identity that grants them access to the appropriate systems and resources. As their roles or responsibilities change, access rights are automatically updated, ensuring that each user always has the correct level of access without the need for manual intervention.
Software as a Service (SaaS) – IAM as a Service offers a cloud-based solution that removes the need for hardware investments and infrastructure maintenance. Organizations benefit from always using the latest version, complete with automated security updates. The service is built to scale with business growth and ensures high availability, making it a reliable and future-proof choice for managing identities and access.
Automation – Automation in IAM ensures that external user access is granted only for the contract period and that onboarding processes are fast and efficient. This boosts productivity while reducing the manual workload for IT.
Reduced IT costs – Less work even with improved security and control. Fewer access requests to the service desk.
Business changes – Changes, when promotion, transfer, or layoffs occur, will be more efficient and less risky. Acquisition and mergers are handled fast and efficiently identity wise
All accesses are removed and all accounts are inactivated when the user leaves the company – Avoid the risk of former employees stealing company secrets, corrupting information, or sharing sensitive data with public
Traceability of who has had the access to the system at a certain point in time – If someone from the organization shares sensitive data with the public, you can find out who has had access during this breach.
Comply with GDPR regulations – Fines for not complying with GDPR can be 4% of annual global turnover or €20 million – whichever comes first.
Only users who need to have access to a certain system have access – Minimize the risk of exposing sensitive data to users who do not need to know.
Pass internal and external audits – Extensive reporting with ServiceNow reporting tools.
Prevent critical access combinations (CAC) and segregation of duties (SOD) -To avoid fraud, theft, and errors, critical access combinations as well as segregation of duties should be monitored so a single person is not able to solely complete task which constitutes a risk e.g. payment and approval of the invoice.
Yes, you can acquire IAM as SaaS. In some special cases for example if the customer has an On-Premise environment we can implement our ServiceNow IAM Application to the existing environment. In most cases, Cloud is more cost-efficient for the client.
We can check the current status for you but for example: UK‑sovereign pair between London and Newport, and an EU‑sovereign pair between Amsterdam and Dublin. These data center pairings will form part of ServiceNow’s Advanced High Availability Architecture and will continue to ensure the scalability of its cloud services. (2020) Let us know where you are operating and we will inform you about available data center locations.
For example, the following integration technologies can be used: REST API, SOAP web service, JSONv2 Web Service, LDAP, JDBC, OIDC, PowerShell, File-based methods.
Delivery method for File-based: File from directory, FTP, FTPS, HTTP, HTTPS, SCP, SFTP.
Formats for File-based: JSON, XML, CSV, Excel.
We make new connectors all the time for our clients. Check our current list of connectors.
No, our ServiceNow IAM Application is highly scalable, and the largest environment at the customer site at the moment has 47 000 identities.
Appmore is following ISO ISO 27001:2013 standard in SaaS service development, delivery, and management. Please refer following documents on ServiceNow’s security:
Securing the Now Platform® An overview of the ServiceNow security program.pdf
Pricing is based on the number of identities and is sold in tiers such as 1–250, 251–1000, and so on. External users are counted as regular identities and do not have separate pricing. Please contact us for more information.
The estimated implementation is 3 to 6 months. Most of the time is used for planning and configuring the solution for your organization’s requirements. Technically implementation is much faster.
The estimated implementation is 3 to 6 months. Most of the time is used for planning and configuring the solution for your organization’s requirements. Technically implementation is much faster.
We have delivered over 100 successful projects with an average customer satisfaction score of 4.57 out of 5. Our references include organizations from various industries, such as Skanska, Apotti, Hartela, and Kore Wireless. You can explore them on our reference customers page.
The customer does not need to have any existing ServiceNow licenses before purchasing the IAM application. However, they must have usage rights for the ServiceNow platform, which can be granted as part of the IAM application purchase. If using IAM as a Service, there is no need for a separate ServiceNow environment, as the solution is provided in a secure shared environment with other Appmore customers.
The customer does not need to have any existing ServiceNow licenses before purchasing the IAM application. However, they must have usage rights for the ServiceNow platform, which can be granted as part of the IAM application purchase. If using IAM as a Service, there is no need for a separate ServiceNow environment, as the solution is provided in a secure shared environment with other Appmore customers.
Yes, there can be as many approvals in parallel or in sequence as needed.
Typically the following approval flows are used: manager approval, business owner approval, system owner approval, security approval many approvals in parallel or in sequence as needed.
Yes, for more information contact us.
Yes, for more information contact us.
For some organizations this might be the best alternative to resolve immediate IAM issues. The ServiceNow IAM application provides excellent integration tools for connecting to Third Party systems information contact us.
ServiceNow IAM application is available from ServiceNow store. The product includes several upgrades per annum that are available for download from the customer ServiceNow instance. Customizations are managed in the same way as for other ServiceNow applications such as ITSM or IRM.