In today’s working life, employment structures are rarely simple. A single person can hold multiple contracts, roles, or access rights, either simultaneously or sequentially. Identity and access management (IAM) systems must reflect this complexity. Appmore’s IAM solution, built on the ServiceNow platform, supports a flexible and accurate multi-contract IAM model that enables better digital identity management.
What is a multi-contract model in IAM?
Traditional IAM systems typically recognize a user through a single employment contract or role. In contrast, a multi-contract IAM model links one digital identity to several independent contracts, each with its own lifecycle, status, and access rights.
For example, someone in the fire department might work both as a firefighter and a fire inspector. Each role comes with different permissions and may not be active at the same time. Appmore’s IAM solution manages these roles as separate contracts under one identity. This ensures the person receives the right access at the right time – based on the contract that is active.
How the ServiceNow IAM solution handles multiple contracts and why it matters
Appmore’s IAM solution is built around a few key principles:
One identity, multiple contracts
A user has a single digital identity that can hold several active or time-bound contracts simultaneously.
Dynamic access management
Each contract defines its own set of permissions. For example, internal employees, external consultants, and managers can each have different access rights depending on their role and status.
State-based logic
The status of each contract (active, suspended, expired, etc.) determines whether access is granted or revoked automatically.
Organizations with complex employment structures benefit greatly from the multi-contract approach in IAM:
Precise access control
Permissions are assigned based on actual contract-specific needs.
Security and compliance
The system automatically removes access when a contract ends.
Efficiency
IAM processes are automated and scalable, minimizing manual work and errors.
Real-world example: managing one identity with multiple job roles
Appmore’s IAM solution adds needed flexibility to the ServiceNow platform. The multi-contract IAM model is designed for real-world identity management, supporting modern organizations with multiple employment contracts and dynamic job roles. Interested in learning more? Get in touch with our team to explore how our IAM solution can help your organization manage identity and access more effectively.