Identity Governance challenges in the Process Industry: How ServiceNow IAM can help

Why identity management in the Process Industry is a strategic priority

The process industry is rapidly modernizing. Smart factories, IoT, and cloud adoption are reshaping operations, but identity and access management (IAM) is lagging behind. Outdated tools, manual processes, and fragmented systems are exposing organizations to serious risks, from cyberattacks to compliance failures.

Manufacturing has become one of the most targeted industries for cyber threats. Meanwhile, regulations are growing stricter. Still, many companies in the process sector rely on spreadsheets, manual approvals, and disconnected systems to manage accesses.

To compete safely and efficiently, process industry leaders need a modern, automated approach to IAM that’s tightly integrated with operations and built for hybrid IT/OT environments.

The core IAM challenges in the Process Industry

Process industry companies face unique identity and access management pain points:

Manual workflows: Most organizations still handle user onboarding, access requests, and deprovisioning manually. This slows down operations and creates human error risks.
Legacy systems: Industrial control systems and older applications lack modern security features and are hard to integrate into centralized IAM.
Third-party access: Contractors, suppliers, and maintenance providers require system access, yet are often granted too much access for too long.
Compliance pressure: Regulations demand continuous access reviews, audit trails, and least-privilege enforcement, which are difficult to maintain without automation.
Security blind spots: Without unified identity data, it’s hard to detect inappropriate access, shared credentials, or orphaned accounts.
Resource constraints: Many firms lack dedicated IAM experts or budget for complex, standalone IAM platforms.

These challenges make traditional IAM tools too rigid or slow for industrial environments – especially where safety, uptime, and regulatory compliance are non-negotiable.

Appmore’s ServiceNow IAM: A Modern Solution Built for Industrial Needs

Appmore’s ServiceNow IAM Application addresses the above challenges with a purpose-built, cloud-native solution on the familiar ServiceNow platform. It combines deep identity governance capabilities with automation, security, and usability.

Centralized IAM on a Unified Platform

The IAM application runs natively within ServiceNow, no separate tools required. It integrates easily with existing systems like Active Directory, SAP, Salesforce, and legacy apps via out-of-the-box connectors. This creates a single source of truth for all identities and access rights, across IT, OT, and hybrid environments.

Full Automation of the Identity Lifecycle

From onboarding to offboarding, access is provisioned and revoked automatically through ServiceNow workflows. Whether it's a new hire, contractor, or job role change, access is granted based on policy – fast, accurate, and consistent. This reduces IT burden and ensures access is removed promptly when no longer needed.

Role-Based Access and Least Privilege

Appmore’s IAM solution enforces business-aligned roles. Access is granted only as needed – no more, no less. It also prevents toxic combinations of permissions and flags risks through built-in segregation of duties policies.

Self-Service with Governance

Employees and contractors can request access through a centralized portal or mobile interface. Behind the scenes, automated approvals, compliance checks, and logging ensures governance without delays or bottlenecks.

Continuous Compliance and Audit Readiness

Every access change, approval, and action is fully tracked. Built-in recertification keeps access up to date. Auditors can easily report current accesses and meet the requirements of ISO, GDPR, NIS2, and other compliance frameworks.

Scalable, Secure, and Cost-Efficient

The IAM application has flexible deployment models and low total cost of ownership. Organizations benefit from high availability, enterprise-grade security, and fast time to value with approximately only 3–6 months to go live.

Why Process Industry leaders choose Appmore

Appmore brings more than just a product – it brings proven expertise in combining ServiceNow’s power with real-world identity governance. With the IAM application, customers in the process sector benefit from:

Fast, low-risk implementation

Deep ServiceNow platform integration

Strong security and compliance by design

Simpler audits and fewer legacy tools

Better onboarding, fewer delays, and reduced identity risk

Appmore also supports flexible delivery – from consulting and implementation to full IAM-as-a-Service – so customers can choose what fits their resources and maturity level.

IAM as a Business Enabler

Process industry companies can no longer afford outdated identity management. The risks are too high, and the inefficiencies too costly. Appmore’s ServiceNow IAM solution offers a smarter path forward: automated, integrated, and secure identity governance that keeps people productive and systems protected. It turns IAM from a compliance headache into a strategic advantage. With Appmore and ServiceNow, industrial organizations can modernize identity governance at scale – and do it faster, smarter, and with confidence.