Best practises for IAM on ServiceNow platform

IAM Best Practices

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Are your IT support teams struggling to meet today’s business demands?

There are many signals that IT and security teams are struggling to meet the requirements of a modern workplace. These include large backlogs, audit non-conformities, high levels of complaints, and escalations with urgent tasks.

 

Many organizations employ an identity management system, but this likely lacks capabilities available in modern identity and access management (IAM). This adversely affects the efficiency of IT personnel and delivers a poor service experience to employees.

 

With rising expectations in this ever-changing world and without an efficient way to manage IAM requests and data, many IT organizations will struggle to keep pace with business goals. There is a greater need for automated user account management and self-service, and organizations cannot afford to ignore identity management solutions that aren’t delivering the desired experience. The expectation for high-quality identity management solutions continues to grow regardless of where employees work.

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